Return Policy – In Sync Infomedia

At In Sync Infomedia, ensuring the satisfaction of our clients with top-tier business consulting services is our priority. We recognize the need for adjustments and cancellations in business operations and have devised a return policy that is compliant with the Consumer Protection Act, 2019, and other prevailing laws in India. This policy outlines how return requests are managed to maintain fairness and legal compliance.

1. General Conditions

Our return policy is tailored to align with the legal rights and protections provided to clients under Indian law, ensuring transparency and fairness in all service transactions.

2. Eligibility for Returns

2.1 Service Cancellation: Clients may cancel a service under the following conditions:

  • The cancellation must be communicated before the initiation of the project.
  • All cancellations should be submitted in writing to provide a clear record.

2.2 Faulty Services: In cases where the services delivered fail to meet the quality or specifications agreed upon:

  • Clients should submit a detailed complaint within 7 days following the delivery of the service.
  • Proof of the defect or discrepancy must be clearly presented.

2.3 Incorrect Service Delivery: If the delivered service does not match what was initially agreed:

  • Clients must notify us within 48 hours post-service delivery.
  • Proper documentation or proof of the issue should be provided to facilitate adjustments or returns.

3. Return Procedures

3.1 Submitting Request: To initiate a return, please contact us through:

3.2 Review Process: Our team will rigorously review each request to verify its validity in accordance with our policy:

  • Further details or documentation may be requested.
  • The approval of returns is subject to the discretion of In Sync Infomedia based on provided evidence and contractual terms.

4. Refunds

4.1 Refund Process: If a return is approved, the following refund protocol is observed:

  • Refunds are processed within 15 business days after the return is authorized.
  • The refund will be issued to the original payment method unless a different arrangement is specified.

4.2 Non-refundable Services: The following services are generally non-refundable:

  • Services rendered in full compliance with pre-agreed specs.
  • Personalized or tailor-made services.
  • Costs incurred during service provision that cannot be recouped.

5. Modifications to Return Policy

5.1 Policy Updates: We may amend this policy to better align with changing legal requirements or updates in service offerings. All updates will be effective immediately upon posting on our website.

6. Questions

For any inquiries or further clarification regarding this policy, please reach out to us through the above-mentioned contact options. Our team is here to assist you and ensure clarity and satisfaction.

7. Legal Compliance

This return policy is designed to be fully compliant with the relevant provisions of the Consumer Protection Act, 2019 and other applicable Indian laws, safeguarding the rights of both parties.

Thank you for choosing In Sync Infomedia. We value your trust and aim to facilitate a seamless and fair return process.